Our Services
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Our trained CW-21 certified watchmakers can perform an overhaul or routine servicing on your fine timepiece IN HOUSE!
Self-winding movements
Mechanical wind-up movements
Pocket watches (> 7 Jewels)
Mechanical Chronographs
(*a few exceptions may apply based on parts availability)
Call with questions or drop off your watch for a FREE estimate!
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From replacing battery movements to a complete mechanical overhaul, we have you covered! As always, estimates are FREE!
Please note for mechanical clock overhauls, our current turnaround time is 4-6 weeks for initial estimate and, after proceeding, 4-8 weeks for completion of repair. Total turnaround time up to 4 months
For an overhaul repair, our clockmaker performs a complete disassembly of the clock, cleans inside and outside, polishes pivots, replaces bushings and other parts, re-aligns strike and chime hammers, and regulates the clock.
Models we work on:
Single, double, and triple-train action movements (1, 2, or 3 key holes) (Wall and Mantel)
Anniversary clocks
2- and 3-weight cuckoo clocks
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Same-day or next-day battery replacements for most brands of watches. Unlike other jewelry shops and battery stores, our staff is trained for all brands of watches so you can rest assured your timepiece will be treated with care.
$12-$15 each with bulk discounts for 3+ watches.
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Add or remove links from your timepiece to perfectly fit your wrist.
Basic: $12-$15
Ceramic, wood, or smart watch: $15-$20
Stretch Bands: $15
Need an adjustment in the future? Bring your receipt and we will size your bracelet again for no additional charge.
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Cracked crystal on your watch? We can replace that.
Basic crystals, custom-cut, domed, or sapphire options available!
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Occasionally, a quartz watch fails to run with a new battery. Our team can install a new quartz movement in your timepiece, standard or chronograph.
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Other various common services include, but not limited to:
Dial refinishing
Dry out a watch and replace gasket
Re-glue loose number markers
New pin and tube on bracelet
Reattach hands
Refinish/Polish case and bracelet
Rivets, spring bars, stem and crown replacement
Ultrasonic cleaning
Clock Instructions
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To start: Your clock must sit on a sturdy surface where it will not be bumped or touched by children. Please note that most TV stands and side tables are not sturdy enough.
Releasing the pendulum locking device: There are two variations of locking devices found on 400 day clocks. The first variation is a lever found on the bottom of the clock. To unlock the pendulum, move the locking device to the opposite side of the bottom of the clock. The second variation is a locking lever found on the back of the clock, behind the face of the clock at the top of the pendulum. While holding the pendulum, move the lever to the side, then gently lower the pendulum.
Level the clock: Put the clock in its permanent place. Make sure the pendulum is centered in the “cup” in the bottom of the clock. Use the adjustable screw feet under the edge of the clock. If no screw feet are present, use shims to level clock.
Starting the Clock: Handle the pendulum carefully. Rotate the pendulum one full turn in either direction and then let it go. Do not turn more than one rotation or you may damage your clock.
Set the time: Use the minute hand only to set the clock. Always go clockwise, never go counterclockwise.
Regulating the Clock: Your clock will be timed out in the shop; however, it may require final adjustments in home. To make adjustments, stop the pendulum and turn the nut toward the “A” or + to make the clock go faster and toward the “R” or – to make the clock go slower. Only move the nut in small amounts at a time. Wind the clock fully, reset the time and then restart the pendulum .Be sure to run the clock for at least 24 hours before making any additional adjustments.
Winding the clock: Using your key, wind the clock fully one time a year. If you desire, you may wind the clock every 6 months to improve accuracy.
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Prior to setting the clock up, remove any packaging. Do not carry the clock around with the pendulum attached.
Attach the pendulum: Set the clock close to where it is going to run. Hang the pendulum on the hook.
Place the clock: Your clock must sit on a sturdy surface where it will not be bumped or touched by children. Where the clock is placed should be level left-to-right and front-to-back. You can use shims to level the clock. The clock must be firmly level so it does not rock from the motion of the pendulum.
Start the clock: Gently push the pendulum to one side and let it go. If you cannot reach the pendulum from the outside of the clock gently raise one side of the clock and lower it back down. The ticking sound should be even in rhythm. If the clock is not level and the ticking is not even, the clock will not run.
Set the time: Using only the minute hand, advance the hand in a clockwise direction. Stop each time the clock strikes and allow it to chime fully before continuing.
Winding: Wind the clock fully or it may not run as it is supposed to. Some clocks run for a week, 30 hours or a month. In order to keep your clock functioning properly make sure you know the run length for your clock.
Regulate the clock: Your clock will be timed out in the shop, however it may require final adjustments in home. To make adjustments, remove the pendulum and turn the nut underneath it. Turn it to the left to make it go slower and to the right to make it go faster. Wind the clock fully, reset the time and restart the pendulum. Be sure to run the clock 24 hours before making additional adjustments. If your clock has a hole in the dial, insert the smaller end of the key into the hole and turn the key toward the “F” to make the clock run faster and toward the “S” to make the clock run slower. Wind the clock fully, reset the time and restart the pendulum. Be sure to run the clock 24 hours before making additional adjustments.
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Hanging the wall clock: When possible, hang your clock up on a nail or screw secured in a stud. If a stud is not available, be sure to use an anchor. Drive a nail or screw into the wall so that it is at an angle, making sure the head of the nail is pointing upward. If your clock has a hole instead of a bracket on the back, be sure to that the nail or screw head fits inside the hole. Level your clock left to right.
Attach the pendulum: Install the pendulum on the clock close to where you are going to hang it. Traveling with the pendulum attached may result in damage to the clock movement. Carefully hang the pendulum on the hook provided. Be sure to handle the pendulum carefully and never twist the pendulum once attached. This could result in damage to the movement.
Hang the Weights: Always handle clock weights with gloves or a cloth, handling them without could cause wear and even damage to the finish. If your clock has chains, hang your weights on the hook at the bottom of the chain. If you clock has cables, carefully unpack the cables while keeping tension applied to the cables. Make sure the cable is seated fully in the pulley, and hang the weight on the hook.
Start the clock: If your wall clock has a door that opens to the front, gently push the pendulum to one side to start it. If your clock does not, gently move your clock side to side on the nail while supporting it from the bottom to get the pendulum moving ( you will have to re-level your clock after you get the pendulum started). Once your wall clock is running, listen to your clock to make sure it is ticking evenly. This is regulated in store, however due to transit, handling and variations in the clock case it may change slightly in home. If your clock is not ticking evenly, tilt your clock very slightly one way or the other until you get an even ticking sound.
Setting the Clock: Always move your clock hands in a clockwise motion. Advance the minute hand only stopping at the quarter, half hour and hour and allowing the clock to chime before moving on. If your clock does not have a chiming mechanism, it is not necessary to stop, just advance the hands slowly.
Regulating the clock: Your clock will be timed out in the shop, however it may require final adjustments in home. To make adjustments, remove the pendulum and turn the nut underneath it. Turn it to the left to make it go slower and to the right to make it go faster. Wind the clock fully, reset the time and restart the pendulum. Be sure to run the clock 24 hours before making additional adjustments.
Winding the Clock: With spring driven and cable driven clocks, insert the key into the hole and turn the key until your clock is wound fully. Please note that your clock cannot be “over wound”. The key will stop turning when the clock is fully wound. If your wall clock has pull chains, pull down on the chain opposite the weight. With any cable driven or chain driven clock, it is important to not bring the weights up too high inside the case (typically it is only necessary to bring them up to the bottom of the clock face.) If the weights are brought up too high the movement may jam.
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Hanging the Clock: When possible, hang your clock up on a nail or screw secured in a stud. If a stud is not available, be sure to use an anchor. In order for your clock to run a full day or week (depending on your movement type) your clock should be about 6 feet off the floor. Drive a nail or screw into the wall so that it is at an angle, making sure the head of the nail is pointing upward. If your clock has a hole instead of a bracket on the back, be sure that the nail or screw head fits inside the hole. Level your clock left to right.
Attaching the Pendulum and Weights to the Clock: Unwrap the chains and allow them to hang loosely. Attach the pendulum to the wire hook that hangs under the case. Hang the weights on the hooks at the end of the chains.
Starting the Clock: Gently push the pendulum to one side to start it. Once your wall clock is running, listen to your clock to make sure it is ticking evenly. This is regulated in store, however due to transit, handling and variations in the clock case it may change slightly in home. If your clock is not ticking evenly, tilt your clock very slightly one way or the other until you get an even ticking sound.
Setting the Time: Always move your clock hands in a clockwise motion. Advance the minute hand only stopping at the half hour and hour and allowing the clock to cuckoo and play the melody (on models featuring a melody) before moving on. If the hour hand is accidentally bumped the movement will not self-correct. If this happens, advance the minute hand to the hour and count the number of cuckoos. Gently push the hour hand so it correctly lines up with the number corresponding to the cuckoos.
Regulating the Clock: Your clock will be timed out in the shop; however, it may require final adjustments in home. To make adjustments, raise the leaf on the pendulum to make the clock go faster and lower the leaf on the pendulum to make the clock run slower. Wind the clock fully, reset the time and restart the pendulum. Be sure to run the clock 24 hours before making additional adjustments. Cuckoo clock movements will not keep perfect time.
Winding the Clock: Pull the end of the chains with the rings (not the weights) either daily or weekly (depending on your movement). Be sure to pull gently. Do not pull on the side with the weights or hold the weights up while you pull the chain. This will damage the movement.
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If your clock is a wall clock, follow the instructions for hanging the clock and pendulum below.
Hanging the wall clock: When possible, hang your clock up on a nail or screw secured in a stud. If a stud is not available, be sure to use an anchor. Drive a nail or screw into the wall so that it is at an angle, making sure the head of the nail is pointing upward. If your clock has a hole instead of a bracket on the back, be sure that the nail or screw head fits inside the hole. Level your clock left to right.
Attach the pendulum: Install the pendulum on the clock close to where you are going to hang it. Traveling with the pendulum attached may result in damage to the clock movement. Carefully hang the pendulum on the hook provided. Be sure to handle the pendulum carefully and never twist the pendulum once attached. This could result in damage to the movement.
Setting the Clock: Using the knob on the back of the clock, advance the hands clockwise, never counterclockwise, to set the hour. Be sure to stop at each hour and allow the clock to chime fully before advancing the hands again. Please note that in the 4X4 mode the chimes will not sound on the quarter and half hour while you are setting the clock. Once the clock is set the chimes will resume normal function after 1 hour.
The MONITOR Button: This button allows you to demonstrate the hourly sound currently selected.
The Volume: This rotating knob allows you to control the volume of the chimes. By adjusting the knob and then pressing the monitor volume you should get a fairly accurate demonstration on what your clock will sound like when it chimes.
The SET and RESET buttons: These two buttons are for technical use. NEVER touch these buttons after you insert the batteries. This may lead to problems with the synchronization of the chime and time in your clock.
The SELECT: This slider allows you to choose the melody for the chimes for your clock. The options are as follows:
4X4 Westminster: Clock plays the Westminster chime on the hour and strikes the number of hours. Additionally, the clock will play the Westminster chime each quarter hour.
4X4 Ave Maria: Clock plays the Ave Maria chime on the hour and strikes the number of hours.
Westminster: Clock plays the Westminster chime on the hour and strikes the number of hours.
Bim Bam: Clock plays Bim Bam the number of hours
The Sound: Represented by F in the above picture, this slider allows you to choose when the clock chimes for your clock. The options are as follows:
NIGHT OFF: This turns the sound off from 11:00 pm to 5:45 am automatically
24 HOUR ON: Your clock will chime 24 hours.
OFF: Your clock will not sound at all.