Privacy Policy

Last Updated: August 29, 2026

Exactime (“we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit exactime.biz, contact us, or use our products and services.

Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Your name

  • Phone number

  • Email address

  • Mailing or billing address

  • Information related to watches, repairs, purchases, estimates, or services

  • Communications you have with us

  • Any other information you choose to provide

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and information about how you interact with our website.

How We Use Your Information

We may use the information we collect to:

  • Provide and manage our products and services

  • Process purchases, repairs, estimates, and service requests

  • Communicate with you regarding your repair, estimate, purchase, appointment, or other transaction

  • Respond to questions and customer service requests

  • Send appointment, repair-status, pickup, or other service-related notifications

  • Send marketing communications when you have provided appropriate consent

  • Improve our website, products, and customer experience

  • Comply with applicable laws and legal obligations

SMS/Text Messaging

If you provide your mobile phone number and specifically consent to receive text messages from Exactime, you may receive SMS messages related to your interactions with us, including repair updates, estimates, appointment reminders, pickup notifications, customer service communications, and, where separately authorized, promotional or marketing messages.

SMS consent is not a condition of purchasing any products or services from Exactime.

By opting in to SMS communications, you agree to receive text messages at the mobile number you provided. Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. After you send STOP, you may receive a confirmation message, and you will no longer receive SMS messages from us unless you subsequently provide consent to receive them again.

For assistance, reply HELP or contact Exactime at 618-288-9999 or repairs@exactime.biz.

Your mobile phone number and SMS consent information will not be sold or shared with third parties for their own marketing purposes.

If you have consented to receive marketing text messages, you may withdraw that consent at any time by following the opt-out instructions provided in the message.

How We Share Information

We may share your information with service providers and business partners who help us operate our business, such as payment processors, website providers, customer communication platforms, shipping providers, and SMS service providers.

These service providers are permitted to use your information only as necessary to provide services to us.

We do not sell your personal information.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better user experience. Certain third-party services, such as analytics or advertising providers, may also use cookies or similar technologies.

You may be able to control cookies through your browser settings.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Exactime
4225 S State Route 159, Ste 3
Glen Carbon, IL 62034

Phone: 618-288-9999
Email: repairs@exactime.biz
Website: exactime.biz